1. Introduction
Meerkats AI (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, web application, APIs, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Account registration information (name, email address, password)
- Billing and payment information processed via Stripe (we do not store full card details)
- Profile information and preferences
- Communications you send to us (support tickets, feedback, emails)
- Agent Skills, configuration files, and workflow definitions you upload or create
2.2 Information Collected Automatically
- Usage data: pages visited, features used, clicks, timestamps, session duration
- Log data: IP addresses, browser type, operating system, referring URLs
- Device identifiers and technical metadata
- Agent execution logs, token usage, cost metrics, and latency data
- Crash reports and error data
2.3 Information from Third-Party Integrations
When you connect third-party services (e.g., Stripe, Supabase, GitHub, Slack, Airtable, Google Calendar, Resend, Apify), we may receive data from those services as necessary to execute your configured workflows. We only access the data required to perform the integration you have authorized.
3. How We Use Your Information
3.1 Service Delivery
- To create and manage your account
- To provision, operate, and secure the Meerkats AI runtime environment
- To execute AI agent tasks and Skills you have configured
- To process payments and manage subscriptions through Stripe
- To provide traceability logs and debugging information
3.2 Service Improvement
- To monitor platform performance and stability
- To analyze usage patterns and improve product features
- To conduct research and development for new capabilities
- To detect and prevent fraud, abuse, and security threats
3.3 Communication
- To send transactional emails (account confirmations, billing receipts, security alerts)
- To send product updates, release notes, and feature announcements
- To respond to your support requests and inquiries
You may opt out of non-essential communications at any time via your account settings.
4. Data Retention
- Account data: retained for duration of subscription plus 90 days following closure
- Agent execution logs: retained for 12 months by default (configurable on higher-tier plans)
- Billing records: retained for 7 years as required by law
- Deleted data: may persist in encrypted backups for up to 30 days
5. Data Sharing and Disclosure
5.1 We Do Not Sell Your Data
Meerkats AI does not sell, rent, or trade your personal information to third parties.
5.2 Service Providers
We share data with trusted vendors subject to confidentiality obligations:
- Cloud infrastructure providers
- Stripe (payment processing)
- AI model providers (agent inference)
- Analytics and monitoring platforms
5.3 Legal Requirements
We may disclose information if required by law or to protect rights, property, or safety.
5.4 Business Transfers
In the event of a merger, acquisition, or sale, your data may be transferred. We will notify you prior to your data becoming subject to a different privacy policy.
6. Data Security
We implement industry-standard measures including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Sandboxed runtime environments for agent execution
- Role-based access controls and least-privilege principles
- Regular security assessments and penetration testing
- Incident response procedures and breach notification protocols
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access
- Correction
- Deletion
- Portability
- Objection
- Withdrawal of Consent
To exercise these rights, contact privacy@meerkats.ai. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and maintain session state. You can control cookie preferences through your browser settings.
9. Children’s Privacy
Our Services are not directed to individuals under 16. We do not knowingly collect personal data from children.
10. International Data Transfers
Meerkats AI operates primarily in the United States. Your information may be transferred to and processed in the US or other countries where our service providers operate.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified by updating the effective date and, where appropriate, by email notification.