Meerkats AI, Inc. (“Meerkats”, “we”, “our”, or “us”) provides AI-powered marketing automation, campaign management, attribution, customer relationship management, analytics, workflow automation, and related software services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our website, applications, APIs, integrations, and Services.
1. Information We Collect
Information You Provide
- Name
- Email address
- Business name
- Job title
- Billing information
- Account credentials
- Customer support communications
Information from Connected Services
- Google Ads
- Meta Ads
- Amazon Ads
- LinkedIn Ads
- Microsoft Advertising
- HubSpot
- Salesforce
- Shopify
- Analytics platforms
2. Authentication and OAuth Data
We may store:
- Access tokens
- Refresh tokens
- API credentials
- Integration metadata
We do not collect or store third-party account passwords except where explicitly required.
3. Information Collected Automatically
We may collect:
- Device information
- Browser information
- IP address
- Log data
- Session information
- Usage information
4. How We Use Information
We use information to:
- Provide the Services
- Authenticate users
- Process payments
- Generate reports and analytics
- Operate AI-powered agents
- Provide customer support
- Improve platform reliability
- Comply with legal obligations
5. Artificial Intelligence Processing
Meerkats uses AI technologies to provide:
- Campaign analysis
- Marketing recommendations
- Workflow generation
- Attribution analysis
- Lead research
- CRM automation
- Content generation
AI-generated outputs may contain inaccuracies and should be reviewed by customers.
6. Customer Data and Model Training
Unless explicitly authorized:
- Customer data is not sold.
- Customer data is not shared with other customers.
- Customer data is not used to train public foundation models.
- Customer data is not used to train generalized AI systems.
7. Google API Services Disclosure
Meerkats’ use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.
Google API data is not:
- Sold
- Shared with unauthorized parties
- Used for unrelated advertising
- Used to train generalized AI models
8. Meta Platform Data
Meta platform data is used solely for campaign management, reporting, attribution, optimization, and automation services requested by customers.
9. Amazon Advertising Data
Amazon Advertising data is used solely to provide reporting, automation, optimization, attribution, and campaign management services requested by customers.
10. Data Sharing
We do not sell personal information.
We may share information with:
- Cloud providers
- Analytics providers
- Payment processors
- AI service providers
- Customer support providers
- Legal authorities when required by law
11. Data Retention
We retain information only as long as necessary to provide the Services, fulfill contractual obligations, resolve disputes, and comply with legal requirements.
12. Security
We maintain administrative, technical, and organizational safeguards including:
- Encryption in transit
- Encryption at rest
- Access controls
- Audit logging
- Credential management
13. Your Rights
You may have rights to:
- Access information
- Correct information
- Delete information
- Restrict processing
- Export information